Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you create an account, purchase a subscription, or contact us, we collect:

• Account information: Your name, email address, and password.
• TradingView username: Required to activate tools on your TradingView account.
• Payment information: Payment details are processed directly by Stripe. We do not store your full credit card number, CVV, or banking details on our servers. We receive a transaction confirmation and billing reference from Stripe.
• Communication data: Any messages, feedback, or support inquiries you send to us via email.

1.2 Information Collected Automatically

When you visit our website or use the Service, we may automatically collect:

• Device and browser information: Browser type, operating system, device type, and screen resolution.
• Usage data: Pages visited, time spent on pages, click activity, and navigation paths.
• IP address and location data: Your approximate geographic location derived from your IP address.
• Cookies and similar technologies: See Section 6 for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

3. How We Share Your Information

We do not sell your personal data to third parties.

We may share your information with:

• Stripe: Our payment processor, which handles all payment transactions securely. Stripe’s privacy policy governs their handling of your payment data.
• TradingView: We submit your TradingView username to activate Invite-Only Scripts on your account. We do not share your email or payment data with TradingView.
• Service providers: Trusted third-party services that help us operate the Service, such as email delivery, hosting, and analytics providers. These providers are contractually bound to protect your data.
• Legal compliance: We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, safety, or the rights of others.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. Specifically:

• Account data: Retained while your account is active and for up to 24 months after cancellation or expiration, to enable account reactivation.
• Payment records: Retained as required for tax, legal, and accounting purposes (typically 5–7 years).
• Usage data: Retained in anonymized or aggregated form for analytics and improvement purposes.
• Support correspondence: Retained for up to 24 months after the last communication.

You may request deletion of your account and personal data by emailing info@tooltack.com. We will process your request within 30 days, subject to legal retention requirements.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL).
• Secure password hashing and storage.
• Payment processing exclusively through PCI-DSS compliant Stripe infrastructure.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security reviews and monitoring.

While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential cookies: Maintain your session and authentication state. Required for the Service to function.
• Analytics cookies: Understand how visitors interact with our website, which pages are visited, and where users come from. This helps us improve the Service.
• Preference cookies: Remember your settings and preferences across visits.

We do not use advertising or behavioral tracking cookies. We do not serve ads on ToolTack.

You can control cookie settings through your browser. Disabling essential cookies may affect the functionality of the Service.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to certain processing activities, such as direct marketing.
• Withdrawal of consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, contact us at info@tooltack.com. We will respond within 30 days.

8. International Data Transfers

ToolTack is operated from the United Arab Emirates. If you access the Service from outside the UAE, your data may be transferred to and processed in the UAE or other countries where our service providers operate. By using the Service, you consent to this transfer.

We ensure that any international transfers of personal data are subject to appropriate safeguards in accordance with applicable data protection laws.

9. Children’s Privacy

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. Third-Party Links

The Service may contain links to third-party websites or services, including TradingView and Stripe. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will notify you via the email address associated with your account.

Continued use of the Service after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: info@tooltack.com
Operated by: Meesho Middle East LLC
Location: Dubai, United Arab Emirates